Complete Guide to Running an A/B Test Step by Step

bismart-customer-journey-kale

 

Discover the best practices to carry out an A/B test properly.

Leave us your email address to receive the document directly in your inbox.

 

What Is A/B Testing and Why Is It Essential for Digital Marketing?

A/B Testing: Definition and Purpose

A/B testing, also known as split testing, is a powerful digital experimentation method that compares two versions of a single element to determine which one performs better. It's widely used in digital marketing to improve websites, emails, ads, CTAs, and user experience (UX).

Benefits of A/B Testing for Businesses

  • Improves conversion rate (CRO)
  • Reduces customer acquisition cost (CAC)
  • Increases ROI of campaigns
  • Enables data-driven decisions over gut instinct

 

How to Run an A/B Test in 8 Steps (With Real Examples)

1. Define Your Business Goal

Every A/B test should be tied to a clear objective. Want more conversions? Lower bounce rates? Higher email open rates? Defining your goal will shape the entire testing process.

2. Formulate a Data-Backed Hypothesis

Your hypothesis should address a pain point and be based on real insights. Example: “Personalizing the subject line will increase email open rates.”

3. Create the Control and the Variant

The control (Version A) is the original. The variant (Version B) is the modified version. Only one element should be changed to isolate the impact accurately.

4. Select Your Target Audience

Choose a statistically relevant, evenly segmented audience. Traffic or user groups should be split 50/50 to ensure fairness and reliability.

5. Split Traffic Between Variants

Use an A/B testing tool like Google Optimize, VWO, or Optimizely to divide traffic between both versions and avoid bias.

6. Determine Your Statistical Significance

Set your confidence level—typically 95% or 99%. This reduces the chance that your results are due to random variation.

7. Define the Test Duration

Test length depends on your channel and traffic volume. Email tests may last a few hours; website tests usually require 14+ days to gather reliable data.

8. Run the Test and Analyze Results

Measure key metrics: conversion uplift, confidence level, and impact on secondary KPIs. Apply the winning variation—or gather insights for future tests if no winner is clear.

 

Common A/B Testing Mistakes (And How to Avoid Them)

Creating Hypotheses Without Data

Don't guess. Use tools like Google Analytics, Hotjar, or user feedback to validate your assumptions before testing.

Testing Too Many Elements at Once

Changing several things at once makes it impossible to know what actually worked. Test one variable at a time for clean data.

Running Tests for the Wrong Duration

Tests that are too short or too long can produce misleading outcomes. Use online calculators to determine the right test length.

Skipping Iteration

A/B testing isn’t one and done. It’s a cycle of continuous improvement. Use results to refine, retest, and scale.

Ignoring External Factors

Seasonality, traffic spikes, or holidays can skew data. Run tests during consistent and comparable time periods.

 

Recommended A/B Testing Tools

  • Google Optimize
  • VWO (Visual Website Optimizer)
  • Optimizely
  • Unbounce
  • Adobe Target
  • Hubspot A/B Testing

Make sure your tools integrate with your analytics and CRM platforms to track outcomes across the full customer journey.

 

Frequently Asked Questions About A/B Testing

What is an A/B test in digital marketing?
It’s an experiment comparing two versions of a web page, email, or ad to see which one performs better for a given goal.

How long should an A/B test run?
Website tests should typically run for at least 14 days. Email tests may only need a few hours or a day, depending on list size and engagement speed.

What makes an A/B test valid?
A statistically significant result (usually 95% confidence), a representative audience, and controlled conditions without external interference.

Download the Full Guide and Master A/B Testing

Want to boost conversions, improve UX, and stop guessing? Download the free PDF guide “How to Run an A/B Test in 8 Steps” and start experimenting with confidence.

Download the Test A/B Guide here